SHIPPING & EXCHANGE

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Home SHIPPING & EXCHANGE

SHIPPING & EXCHANGE

SHIPPING

We at ArteCasa offer free shipping in India for all orders above Rs. 990. For orders below Rs. 990, the shipping charges are Rs.100

All orders usually gets shipped within 2-3 working days. It takes 5-7 working days to deliver after dispatch.

A standard shipping fee will be charged for orders worth Rs 990 or less, as subject to our calculations. In case of any exchange or return due to any reason the shipping fee will not be refunded.

EXCHANGE

We do not accept returns for our products. This is because the products are delicate and need extra packaging to make sure that it isn’t damaged in transit. Since it might not be possible for the customers to repack it in its original condition, returning the product and getting a refund would not be feasible.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unboxing video is a must to show proof of damage.

RETURN POLICY

In case you have received a damaged product , we will send a new piece at no additional cost or in case you get a wrong product either we will send a new product at no additional cost or refund the amount back.

TRACKING

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you. We only make use of reliable courier companies.

Arte Casa is not liable for any delays in delivery by the Courier Company or on account of any factor beyond the control of ArteCasa. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In case you want early delivery for some reason, please contact us for the same we will be happy to assist you for the same.

Exchange Policy

The customer has the option to either courier the product back to us, or we can arrange a reverse pickup at a flat rate of 150/-. Once the product returns to us and successfully passes the quality check, we will initiate a refund in the form of a credit note, which can be utilized within the year.

You can email us to artecasahelp@gmail.com within 48hours of receiving the order.